Video empowering phone communications.

Thanks to its Video Contact Center solution, miradores succeeds in making phone communications richer by complementing them with video through Internet and private networks.

This product's concept is based on empowering the telephone's functionalities giving the average user the benefits of the available Internet multimedia in a unique product provided with an attractive, user friendly interface.

VCC encompasses three parts: Client, Server and Executive. The Client accesses the enterprise's webpage from which he will be able to download the application that will be autoinstalled in his PC. The Server's functions are to receive and derive incoming calls to available executives and manage reports and statistics for the Contact Center. A direct connection is established between Executive and Client avoiding high bandwidth consumption in the server and providing a secure communication.

VCC will give your clients personalized attention to cater for their needs in a didactic and interactive way.